Your appointment is very important to us, and it is reserved especially for you. I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hours' notice for cancellations. A valid credit card must be put on file to book at Salon 421. Less than 24-hour notice or no shows will result in a charge equal to 100% of the reserved service amount. You will receive a reminder about your appointment. However, this is just a courtesy. IT IS YOUR RESPONSIBILITY TO REMEMBER YOUR APPOINTMENT. If you arrive more than 15 minutes late for your appointment, we may not have time for all of your scheduled services. We will either have to shorten your appointment or re-schedule you, but you will still be charged for all originally reserved services. If when you arrive you decide you do not want one of the services you are scheduled for, you will still be charged the no-show fee because it is the same as not showing up for an appointment.